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UK State Pension (Old Age Pension) Information:

UK State Pensions (from your National Insurance Contributions) are not eligible for transfer as a lump sum into Australia, as such, Sterling Planners have no dealings with State Pensions.  If you wish to find out how much State Pension is owing to you, please use the contact details below to contact the UK pensions centre directly – you will need your National Insurance Number before contacting them otherwise they cannot locate your details on their system.

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International Pension Centre

Get advice or information about pensions and benefits if you live abroad or have lived abroad.

If you want to claim your State Pension, check if you’re eligible then make a claim.


You can contact the International Pension Centre (IPC):

You need to report changes to your personal details (such as your address or bank details) by telephone or letter.


State Pension

Telephone: +44 (0) 191 218 7777

Textphone: +44 (0) 191 218 7280

Monday to Friday, 8am to 6pm

Pro-rata Employment and Support Allowance (PRESA)

If you were given PRESA under European Community regulations.

Telephone +44 (0) 191 218 7680

Monday to Friday, 8am to 5pm

Employment and Support Allowance (ESA)

If you were given ESA under UK regulations.

Telephone +44 (0) 191 218 2050

Monday to Friday, 8am to 5pm

Industrial Injuries Disablement Benefit (IIDB)

Telephone +44 (0) 191 218 7650

Monday to Friday, 8am to 5pm

Jobseeker’s Allowance

Telephone +44 (0) 191 218 7652

Monday to Friday, 8am to 5pm

Bereavement Benefit or Widows Pension

If you’re under UK State Pension age

Telephone +44 (0) 191 218 7608

Monday to Friday, 8am to 5pm

Incapacity Benefit and Maternity Allowance

Telephone +44 (0) 191 218 7644

Monday to Friday, 8am to 5pm


If you want to send items by courier, check they can deliver to the postcode – otherwise they may return your post to you at your own cost.

The Pension Service 11
Mail Handling Site A
WV98 1LW
United Kingdom

Delays to pension or benefit payments

If you live abroad and your payment is due in the same week as a US bank holiday, it could arrive one day late. This is because a US company processes these payments.